Contact Information

We're a small team, so you'll always reach an actual person — not a support queue.

General enquiries

Email: hello@velcarastudio.com
We aim to reply within 1–2 business days.

Order & returns support

For anything related to an existing order — status, changes, returns, or a problem with an item — email hello@velcarastudio.com with your order number, and see our Refund Policy for how returns work.

Privacy & legal

For data protection requests, email privacy@velcarastudio.com. See our Legal Notice for our registered business details.

Postal address

Velcàra ships from and is based in Italy. A full postal address for returns is provided once a return is confirmed — see our Refund Policy.